Max Recovery Limited purchases accounts from financial institutions where a customer is subject to an insolvency proceeding under an Individual Voluntary Arrangement (IVA), Bankruptcy, Trust Deed or Sequestration.
Max Recovery Limited is a registered company in England under company number 04994176.
Max Recovery Limited is also authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 720206.
Our registered address is:
25 Bank Street
Canary Wharf
London E14 5JP
Our Data Protection Notice can be found here.
The Terms of Use for our website can be found here.
Max Recovery Limited works with two other firms who manage your account depending on your account status. We call them our ‘servicers’. You can find contact information for each firm directly below.
Aryza Evolve will manage your account while you are in an active IVA, Bankruptcy, Trust Deed or Sequestration including after its successful conclusion. To view Aryza Evolve’s website, follow this link.
If you have received a communication from Aryza Evolve and have questions, or are looking to speak to us about anything whilst your account is in an active IVA, Bankruptcy, Trust Deed or Sequestration, please contact:
By mail: Customer Support Team
Aryza Evolve
Bridgewater Place
Water Lane
Leeds, LS11 5DR
Email: customersupport@evolveservicing.com
Telephone: 0113 389 3938
Business hours
Monday-Thursday: 9am-5pm
Friday: 9am-4:30pm
Website: Aryza Evolve
DrydensFairfax Solicitors will handle your account if your IVA or Trust Deed fails. To view DrydensFairfax Solicitor’s website, follow this link.
If you have received a communication from DrydensFairfax Solicitors and have questions, or are looking to speak to us about anything following the failure of your IVA or Trust Deed, please contact:
By mail: Customer Support Team
DrydensFairfax Solicitors
PO Box 203
Huddersfield
HD8 1ER
By email: webenquiries@drydensfairfax.com
By telephone: 0113 823 3443
Business Hours: Monday – Friday: 8am – 6pm
Website: DrydensFairfax Solicitors
Please be aware that fraudsters are impersonating Max Recovery Limited to obtain payments from our customers. These fraudsters may use various methods to make contact including by calling or texting customers.
Please note that Max Recovery Limited will never contact you directly. All contact with you will be made by our servicers whose details can be found on our website here.
The Financial Conduct Authority is aware of a fraudulent “clone firm” who are pretending to be Max Recovery Limited; please click on the link below for further information. You should not communicate with this firm.
https://www.fca.org.uk/news/warnings/max-recoveries-max-recovery-clone-fca-authorised-firm
Max Recovery Limited’s servicers handle all communication for us including in relation to complaints about us or them, therefore please contact the servicer should you wish to lodge a complaint about any matter.
If you are in an IVA, Bankruptcy, Trust Deed or Sequestration and wish to make a complaint you should direct your complaint to Aryza Evolve using the following details here. A link to Aryza Evolve’s complaints procedure can be found here.
If your IVA or Trust Deed has failed and you wish to make a complaint, you should direct your complaint to Drydensfairfax Solicitors using the following details here: Drydensfairfax Solicitors complaints information can be found by accessing the FAQs on their website here. Once at the main FAQ page, under ‘Browse topics here…’ select complaints from the drop-down and then press ‘Go’.
Any complaint about your insolvency practitioner should first be raised with your Supervisor or Trustee. If you are unable to resolve the issue directly with the Supervisor or Trustee then you should use the Insolvency Service Gateway to lodge a formal complaint with the relevant regulatory authority:
https://www.gov.uk/complain-about-insolvency-practitioner
Max Recovery Limited’s complaints procedure can be found here.
Max Recovery Limited and its servicers Aryza Evolve and Drydensfairfax Solicitors are here to help you and can be reached using the Contact Us details here.
Free independent advice is available from a number of companies which you may find helpful. We have listed below a selection of government and not-for-profit resources that you might wish to consider contacting for help.
The Financial Conduct Authority (FCA) has made information available on its website to help consumers. Information sheets like this one are intended to help consumers by telling them about their rights and responsibilities, and where they can get help..
Not-for profit help with debt:
StepChange Debt Charity
Citizens Advice
National Debt Line
MoneyHelper
If you find yourself struggling to cope with things in general the Samaritans can provide emotional and wellbeing support free of charge, 24 hours a day, 365 days a year. The Samaritans website can be accessed here.
On 28 February 2007 and 30 June 2008 Max Recovery Limited acquired a portfolio of consumer credit accounts including the underlying credit contracts from an Australian incorporated and authorised depository institution. Each of these accounts were subject to insolvency proceedings under Part IV, Part X or Part IX of the Australian Bankruptcy Act 1966.
Max Recovery Limited has now executed a deed poll over these accounts which releases consumers from their obligations under the credit contracts related to the accounts acquired in 2007 and 2008.
Max Recovery Limited will not seek any further recovery of amounts that might still be outstanding on these accounts on or after 6 October 2023. We will also make reasonable efforts to refund any payments that might be made to it by consumers, trustees or Registered Debt Agreement Administrators on or after 6 October 2023. Any payments made prior to 6 October 2023 are not impacted by this deed poll and will not be refunded.
For a full version of this deed poll including a desensitized listing of impacted accounts, please click here