Max Recovery Limited purchases accounts where a customer is subject to an insolvency proceeding under an Individual Voluntary Arrangement (IVA), Bankruptcy, Trust Deed or Sequestration. These accounts are purchased from the original lender who provided you with credit in the first instance. We appoint servicers to administer these accounts on behalf of Max Recovery. Details about our servicers can be found in the ‘Contact Us’ section below.
Max Recovery Limited is a registered company in England under company number 04994176.
Max Recovery Limited is also authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 720206.
Our registered address is:
25 Bank Street
Canary Wharf
London E14 5JP
Our Data Protection Notice can be found here.
The Terms of Use for our website can be found here.
Max Recovery Limited works with three (3) other firms who manage your account depending on your account status. We call them our ‘servicers’.
If you have more than one account with Max Recovery Limited, your debts may be serviced by more than one servicer. Any communications from the servicers will clearly state the servicer name and debt they are servicing. Please retain your correspondence for future reference.
Aryza Evolve and/or TDX Group will manage your account while you are in an active IVA, Bankruptcy, Trust Deed or Sequestration including after its successful conclusion.
You can find contact information for each servicer directly below.
By mail: Customer Support Team
Aryza Evolve
Bridgewater Place
Water Lane
Leeds
LS11 5DR
Email: customersupport@evolveservicing.com
Telephone: 0113 389 3938
Business hours
Monday-Thursday: 9am-5pm
Friday: 9am-4:30pm
To view Aryza Evolve’s website, follow this link.
The Insolvency Exchange is the insolvency service provider team within TDX Group. You may also see them referred to as ‘TDX’ or ‘TIX’.
By mail: The Insolvency Exchange (TIX)
PO Box 152
Innovation House
BLYTH
NE24 9GD
Email: maxrecoveryqueries@theinsolvencyexchange.com
Telephone: 08000 902 302
Business hours
Monday-Friday: 8am- 6pm
To view TDX Group’s website, follow this link.
Drydens Solicitors will manage your account if your IVA or Trust Deed fails. To view Drydens Solicitor’s website, follow this link.
If you have received a communication from Drydens Solicitors and have questions, or want to speak to us about anything following the failure of your IVA or Trust Deed, please contact:
By mail: Customer Support Team
Drydens Solicitors
PO Box 203
Huddersfield
HD8 1ER
By email: webenquiries@drydenslaw.com
By telephone: 0113 823 3443
Business Hours: Monday – Friday: 8am – 6pm
Website: Drydens Solicitors
Please be aware that fraudsters are impersonating Max Recovery Limited to obtain payments from our customers. These fraudsters may use various methods to make contact including by calling or texting customers.
Please note that Max Recovery Limited will never contact you directly. All contact with you will be made by our servicers whose details can be found on our website here.
The Financial Conduct Authority is aware of a fraudulent “clone firm” who are pretending to be Max Recovery Limited; please click on the link below for further information. You should not communicate with this firm.
https://www.fca.org.uk/news/warnings/max-recoveries-max-recovery-clone-fca-authorised-firm
Max Recovery Limited’s servicers handle all communication, including complaints about us or them. If you are dissatisfied with any aspect of the service you have received, please raise your complaint immediately with the servicer managing your account.
By mail: Service Assurance Team
TDX Group
First Floor
6 Wellington Place
Leeds
LS1 4AP
By telephone: 0333 207 6533
Business Hours: Monday-Friday: 9am- 5pm
Email: consumercomplaints@tdxgroup.com
If your IVA or Trust Deed has failed and you wish to make a complaint, you should direct your complaint to Drydens Solicitors using the following details here: Drydens Solicitors complaints information can be found by accessing the FAQs on their website here. Once at the main FAQ page, under ‘Browse topics here…’ select complaints from the drop-down and then press ‘Go’.
Max Recovery Limited’s complaints procedure can be found here.
Complaint about your insolvency procedure or Insolvency Practitioner
Any complaint about your insolvency or the Insolvency Practitioner should first be raised with your Supervisor or Trustee. If you are unable to resolve the issue directly with the Supervisor or Trustee then you should use the Insolvency Service Gateway to lodge a formal complaint with the relevant regulatory authority:
https://www.gov.uk/complain-about-insolvency-practitioner
Max Recovery Limited and its servicers Aryza EvolveEvolve, TDX Group and Drydens Solicitors are here to help you and can be reached using the Contact Us details here.
Free independent advice is available from a number of companies which you may find helpful. We have listed below a selection of government and not-for-profit resources that you might wish to consider contacting for help.
The Financial Conduct Authority (FCA) has made information available on its website to help consumers. Information sheets like this one are intended to help consumers by telling them about their rights and responsibilities, and where they can get help.
Not-for profit help with debt:
StepChange Debt Charity
Citizens Advice
National Debt Line
MoneyHelper
If you find yourself struggling to cope with things in general the Samaritans can provide emotional and wellbeing support free of charge, 24 hours a day, 365 days a year. The Samaritans website can be accessed here.
Any written communications you receive will clearly state which servicer is managing your account. You might have accounts with multiple servicers resulting in communications from each one. Please retain any written communications for future reference.
NOTE: You will receive a letter from Max Recovery Limited to confirm that the transfer of your account to Drydens Solicitors has taken place. In the same envelope you will receive a letter from Drydens Solicitors providing their contact information and how they can assist you.
On 28 February 2007 and 30 June 2008 Max Recovery Limited acquired a portfolio of consumer credit accounts including the underlying credit contracts from an Australian incorporated and authorised depository institution. Each of these accounts were subject to insolvency proceedings under Part IV, Part X or Part IX of the Australian Bankruptcy Act 1966.
Max Recovery Limited has now executed a deed poll over these accounts which releases consumers from their obligations under the credit contracts related to the accounts acquired in 2007 and 2008.
Max Recovery Limited will not seek any further recovery of amounts that might still be outstanding on these accounts on or after 6 October 2023. We will also make reasonable efforts to refund any payments that might be made to it by consumers, trustees or Registered Debt Agreement Administrators on or after 6 October 2023. Any payments made prior to 6 October 2023 are not impacted by this deed poll and will not be refunded.
For a full version of this deed poll including a desensitized listing of impacted accounts, please click here